CRM Students is a prominent name in the property management sector, particularly known for their high-quality, purpose-built student accommodations (PBSA). With a diverse portfolio across various locations, CRM Students prides itself on providing safe, comfortable, and modern living spaces for students.

Recruitment Challenge

Challenges

• Lack of Structured Recruitment Process:
  • Area Managers and Operation Managers spent excessive hours sifting through CVs.
  • High rates of “no shows” and candidate dropouts.
  • Inconsistent and unfair candidate journeys.
  • High recruitment spend due to multiple agencies with different rates.
  • Lack of clarity on inclusivity and adjustments for both company and candidates.
• Losing Excellent Staff to Competitors.
• Non-Competitive Salaries.
• No Reporting Analysis:
  • Extracting information was difficult and time-consuming, often requiring finance department intervention.
  • No data available on the duration of the hiring process.

Creating an In-House Embedded Solution

Solution Provided by DiSRUPT

DiSRUPT Recruitment Agency integrated itself within CRM Students' HR and recruitment processes to deliver a well-structured and inclusive hiring journey:

• Standardised Recruitment Process:
  • Each candidate went through the same process and received the same information about the roles.
  • Personal interactions with candidates to understand and adapt to their needs.
• Operational Site Visits and In-House Recruitment Support:
  • DiSRUPT visited CRM Students’ operational sites and met with managers to understand job role expectations and discuss market and salary expectations.
  • Integrated an outsourced in-house recruitment solution to support CRM Students’ internal teams, ensuring seamless collaboration and enhanced recruitment efficiency.
• Close Collaboration:
  • Worked closely with the HR Director, Operations Director, Associate Directors, and Mobilisation teams.
  • Provided visibility and simplified the hiring process with minimal costs and maximum delivery.
• Weekly Snapshot Reports:
  • Created reports providing an instant overview of current vacancies, spend, interviews, placements, and comments.